Payment is taken immediately after your card has been authorized. You will receive a confirmation email once your order has been successfully placed.

We accept all major credit cards, including Visa and Mastercard.

For any questions, feel free to reach out to us directly via email at support@nordkraf.com. Alternatively, you can use our customer service chat, and we’ll respond as quickly as possible.

We offer worldwide shipping. If you have any concerns or need to confirm shipping to your region, please contact us. Shipping times and details can be reviewed on our Shipping Policy page.

Production can take up to 30 days, depending on the item and its complexity. Specific timelines are available on the product details page. You’ll receive all necessary delivery information in your order confirmation email.

If your order is delayed beyond the estimated delivery time, please contact our customer support team at support@nordkraf.com. We will investigate the delay and provide you with an update as soon as possible.

To understand our return process, please visit our Returns Policy page.

Refunds may take up to 14 days to process, depending on your bank and payment method.

You can cancel your order within 24 hours of placing it. After this period, the order enters production, and cancellations are no longer possible.

If you wish to return a non-sale item, you have 14 days from receipt to contact us. Items must be returned in their original condition, including all packaging, to qualify for a refund.

The cost of return shipping is the responsibility of the customer, and items must be kept in your care until they are safely returned to us. Refunds will be processed once the items are received and confirmed to be undamaged.

Please note that customized or made-to-order items cannot be returned unless they are defective.

If you need additional information that isn’t available on the product page, please contact us at support@nordkraf.com or use our live chat feature. We’re here to help!

Our products are crafted using high-quality materials, sourced globally. Each piece is carefully selected to ensure durability and aesthetic appeal. Details about the materials used can be found on each product’s page.

Many of our items are made to order, ensuring that each piece is tailored specifically for you. This process allows us to offer unique and customized products that reflect our commitment to quality and design.

Best practice for any piece of furniture involves general precautions towards unusual environments. We recommend avoiding exposure to direct sunlight, heat, or humidity to prevent fading and cracking. Surfaces should be covered when possible to prevent damage. Use coasters and mats under glasses and hot dishes. Be aware that heavily dyed fabrics, such as dark wash denim, can transfer to your furniture and cause discoloration.

Additionally, all of our products undergo rigorous testing and quality checks before dispatch to ensure they meet our high standards and are free of flaws.

We work with a variety of businesses and professionals, including:

• Interior Designers and Design Agencies
• Established Architects and Architectural Practices
• Property Developers with Active Projects
• Property Agencies and Maintenance Companies

If you’re interested in collaborating, please visit our Trade Account page to learn more about opening a B2B account with us.

Approved B2B members can place orders directly through our B2B site, where the trade discount is applied automatically. Please visit our B2B site here to apply! For trade inquiries, you can contact one of our dedicated representatives through our contact form here.

Yes, the trade discount applies to sale and clearance items as well.

Simply fill out the online form with your details at our affiliate program. Our team will review your application and get back to you with the outcome and rate.